EE data turn off feature - mis-sold and flawed

[NJA34]

I only took out EE as they assured me I can turn off the data whenever I want (I explained to EE it’s for when my son is at school) and EE told me it would turn off immediately. That’s clearly not true as there is a long delay. EE has hoodwinked me into taking out a SIM with them under false pretences.  What else can I use to turn off data? iPhone settings is useless as he can use an extra ‘one minute’ PER APP every time I turn it off so that system is flawed. I need a plan C. Help! 

[Schockwave]

@NJA34 , have you spoken to the school staff about this? Some schools now have it that phones are made to be put away during school times and then they can get them at the end of the day again, I have seen this on programs, but I would suggest you speak to the authorities and see what they say.

[NJA34]

That’s what he’s supposed to do but…that’s why I’m trying to find a technical solution. I’ll have to pay for a parenting app and hope he doesn’t crack the code! 

[Chris_B]

@NJA34 Are you also putting the apps behind parental control?  not just data.  

[NJA34]

Yes, well he can use say Snapchat out of school as that’s how all the teens communicate with one another but the iPhone ‘parental’ settings known as screen time is flawed. I can’t just say to him ‘don’t use it’ as he’s impulsive and they are all getting their phones out at times  (except he’s the one who gets caught!). He is learning slowly but at 14 it goes in one ear and out the other.  So I’m trying to take control of things. I tell him to use leave his phone at home but came police that and he needs his phone after school so we can stay in touch and other things. I’ve heard of some third party apps I could try. More money! 

[Christopher_G]

Hi @NJA34 

Welcome to the community.

I know this is a very difficult thing to try and manage your son's phone. We have some brilliant advice on our parental controls help pages.

I understand that you're disappointed with the way the contract was sold to you. If you raise a complaint on our online form, a dedicated team will look into that and contact you to discuss it.

Chris

[Schockwave]

@NJA34 , you can go to settings  scroll down on screen time and then screen time for family, you should be able to do it from there, I have just had a look thanks to the link that @Christopher_G  has put, definitely worth taking a look there.

[NJA34]

Yes I use iPhone screen time settings but it’s flawed. Every time you turn the phone back on it or ‘wake it up’ allows you get one more minute automatically per app so kids can get round this. Apple is aware of this flaw when I’ve spoken to them. So it doesn’t solve the problem at school. 

[EssexBoyEE]

If your Tracking your Son's location via an App then surely your need Data to be Active on his phone for that to work?

[NJA34]

Yes, but I don’t need to track him when he’s at school as he’s at school. My whole thread is nothing to do with that