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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596602 Views
  • 0 replies
  • 12 Helpful

Resolved! Link products

Switched broadband from BT to EE I have created an account but am unable to link either my mobile phone or broadband to the app I was told to take phone into an EE store which I did they told me they cannot do anything was told to contact customer se...

I am struggling to stay logged in

Hello I can log in to my account however whenever I go to upgrade or buy something from the shop it tells me that it can not log me in and to co tinge to purchase what I was purchasing however the option to purchase is only available if I already hav...

Resolved! Activate

Bit strange, I'm also trying to activate this and the instructions above don't appear to be available in my community menus / profile.

App Update

Can you hurry up and sort the App update? I've got a son just landed in New York and can't buy data because your stupid app is updating  

Andy895 by Visitor
  • 394 Views
  • 1 replies
  • 0 Helpful

Can't merge my mobile and broadband account onto ee app.

I have somehow ended up where my mobile email address ends @Gmail.com and my broadband email ends @googlemail.com.Even though they are technically the same and i get emails from ee for both mobile and broadband to the one account.The problem is as fa...

Neil17f by Investigator
  • 998 Views
  • 3 replies
  • 0 Helpful

Unable to empty basket after trying to add an upgrade

Just tried to upgrade to a pixel 9 with essentials plan, the deal showed 27.00 per  month but after putting this in the basket it changed to 42.00 per month.  I want to remove this from my basket no but there does not seem to be any way to achieve th...

TheCoat by Investigator
  • 1139 Views
  • 5 replies
  • 3 Helpful

Resolved! TV

Good morning all.I was on the chat this morning and was just about to order a TV when chat went down, can't even order online anymore, tried to ring CS but kept putting through to an answer phone

stevehills by Established Contributor
  • 372 Views
  • 1 replies
  • 1 Helpful