EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Create separate login for EE community (from EE Account login) keeping User Name

I’m a new EE SIM-only customer who accessed and joined the EE Community via a link in the EE App, and created my user name. I have saved community.ee.co.uk to my iPhone 16 Pro Home Screen and would like to access it directly using the same email add...

Resolved! Online upgrade

My husband and I are both due to upgrade and I've been looking on our accounts at the current deals. I'm currently on Essentials 125 and he is on Essentials 25. Can anyone please tell me why his new deals are far more expensive than mine and, if we g...

No live chat option in app

When I go into my app and click on help there is no message us option. I'm trying to change my spend cap and I have followed all the solutions and non of them are there or I get an error. I have tried texting 150 and I just get the same message sayin...

Resolved! -1024kb pack? Is this a mistake on the app?

I've gone to add a pack and come across as pack for '-1024kb'?! I was looking for a pack bigger than 125gb but the £35 is for '1024kb' instead which is very odd. Assume this is an error on the site to be corrected?

RE: THIS APP HAS BEEN DOWN FOR 3 MONTHS.

I don't even know where to start with EE. This just is not regarding the app itself but other issues that need addressed too. Firstly - The app has been down for roughly 3 months now and I can not see what the hell is going on inside the app. Second...

Live chat function

Can anyone help me locate the chat function please. Seems to have disappeared. thanks

unable to login to the ee app

I have been unable to login to the ee app. Have tried on laptop and mobile phone.keep getting the message 'We can't load this right now"Have tried severeal times over the last week.

App doesn’t work ever, it’s been 2 years at least!

I never get to view my bill or check my contract because the app has never worked and I’ve been with you more than 2 years. I won’t go into the shop ever again because I had such terrible service and was lied to and conned by them when I took out my ...

Blocked Websites

I've recently had more website blocked as being 'adult' including www.tanners-wines.co.uk. Can you please unblock this site? Thanks

eSim activation without my old phone

My old iPhone 14 had a broken screen, so it was replaced through insurance. New phone arrived today and courier picked up the old phone.I have been trying to get an eSim downloaded and working but the only way to do it is to get a Pin from the old p...