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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9194 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23050 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 489544 Views
  • 0 replies
  • 12 Helpful

Help to sort out data

Hi there, I have unlimited data, minutes, texts. But how come when I go out of my home, I can't use my data,  but before I can?  

Internet slow !!

My internet is very slow lately. It’s 2mps it’s should be 72mps …I have reported yesterday still not resolved. very disappointed 

App not working

Can anyone help. My EE app hasn't been working for months. I have tried updating it, deleting the app and re installing, clearing cache but keeps coming  up error or sorry can't load right now.

Phone unlinked from account

At about the start of the year, me and my mum called EE to change the details on the account as I began paying for my phone bill. After we called, my details were unlinked, making it not possible to see any of the fetaild relating to my phone. I call...

Harryw02 by Explorer
  • 388 Views
  • 3 replies
  • 1 Helpful

EE website problem

2nd October. I can’t log into the EE website. Every time I try to log in, an 01 code shows on the screens and the text “Internal error”. Fortunately, I found that I could access and download my bill via the app. Logging into the website never seems t...

Lippo by Investigator
  • 1536 Views
  • 14 replies
  • 2 Helpful