EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! All I want to do is check what address EE has for me so for a new sim.

EE's website and support system are absolute garbage. I have had a text asking if I want to go onto EE Standalone. Yes I said, ok we will send it to your address they say. Hmm, I have moved and I am not sure if EE has my correct address - I will ...

Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?

TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...

No account access

Hi, there is a problem with my account where I can login but can only see my profile nothing else in my account, I have been on with EE and have now been told that this is an issue and I'm not the only one and I am now on a list with level 2 tech tea...

Login to account

I can't log into my account for the second month. I contacted the service shop twice, called 150, but no one can do anything.

Resolved! Website

EE Fix your website. Its getting anoying when pages fail to load. This is not a problem my end its your end so dont need, do this to your settings.

Resolved! Please help asap.

Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ?

Problem accessing mobile account

I’m getting nowhere. For months I have been unable to access my account online or via the app. Despite multiple calls to EE, a rebuild of the account (they appear to have multiple accounts for me for some reason), and promises (they never get back in...

Resolved! EE sim not showing on the app even tho it’s linked

I just linked my EE Sim to my account and when I go on the website it shows my data usage etc. but when I go on the app, it’s not showing, do I have to wait a couple hours for it to update on the app or something?

Resolved! EE APP

Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!!

EE app and website

Forum Posts

How to contact EE through Live Chat

Resolved! All I want to do is check what address EE has for me so for a new sim.

Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?

No account access

Login to account

Resolved! Website

Resolved! Please help asap.

Problem accessing mobile account

Resolved! EE sim not showing on the app even tho it’s linked

Resolved! EE APP

Hi just to let you know I haven't contacted EE customer support about my issue

App/Website/merger - Loads of issues including unable to link numbers to account

Outstanding complaint - BT Account not recognised

App and website not showing finance options.

Where have EE moved invoices to on the website

Invoice - unable to download