Hi @BrookeTHPS97
Welcome to the community.
If you have a pay monthly contract with us, you'll be able to access live chat in the EE app. You just need to go to the Help section then choose Message Us.
You won't see the option if you have a pay as you go SIM.
You can also find the numbers to call our team on our Contact Us page.
What was the refund for?
Michael
