Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’ve got a contract sim but done over the phone and it was set up with the sim in my iPhone, but when I go on the app to check my allowances, bills etc.. I am not seeing anything just basic stuff. Not what I should be seeing, why is this ?? Can anyon...
I Am No Longer Using This Sim Anymore So Would Like My Account Deleted. Thanks
I recently had a cause to contact EE in regard to a mobile problem It really all acme down to my lack of knowledge. The man I spoke to on a landline was most helpful and spent a lot of time sorting out my problem. I was promised a new sim within 3/5 ...
I have recently moved house, how to I change my address on my account?
HiI have the app but it does not recognise the account number on mobile phone bill or order. These are different numbers. An alternative is to give landline number. This is not recognised either. It is irritating because I cannot manage my package to...
Having two mobile numbers-plans on my account, can only see bill/usage from one number even when selecting other number from dropdown, when selecting 'See your full mobile bill' it jumps back to other number and not able to see breakdown from the sec...
I’ve been trying to login to gift some data to from 11 pm……… It is now nearly 3 am……… I would’ve thought that they would’ve finished the maintenance by now…… Can anyone tell me how long the site is usually down when this sort of thing happens? Thanks...
Hi everyone!I switched over to EE yesterday.. I’ve just put my new sim in and it’s all up and running. So I downloaded the app and made an account but it’s not letting me link my mobile to my account, it keeps saying that the 4 digit code has been se...
