Email address change as no longer able to access it to retrieve my pin

Wardsservices · ‎17-05-2025

Hi

My email address has been cancelled due to a change in my job, and now I cant log into my account as it asks for the pin which has been sent to my old email address, how can I get this changed when I cant access it any more, really need some help as I cant access my email account to therefore access my EE account. Thanks

XRaySpeX · ‎17-05-2025

@Wardsservices : Why's it asking for a PIN? Have you not logged into it recently with your old email addy?

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Wardsservices · ‎17-05-2025

No I havent logged in and then I changed my job and my email account has now been cancelled so cant access it at all now 😞

XRaySpeX · ‎17-05-2025

All you can do is see if CS can change it for you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎17-05-2025

@Wardsservices I’m sorry but are you saying you used a work email address for a personal account? If you are, why ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.