Monthly payment sim free mobile

Nadeesha33 · ‎18-05-2025

I’ve been an EE customer for 6 months, but I’m unable to buy a phone on a monthly payment plan. Please help me.

Christopher_G · ‎19-05-2025

Have you tried speaking with our Customer Care team? They'll be able to check your account and look into what is available for you. If you're not eligible for a contract phone plan, they may be able to give you some advice on how you can get one in future.

Chris

View solution in original post

Northerner · ‎18-05-2025

Hi @Nadeesha33

If your not eligible for credit then there is nothing we can do about this. You'll need to speak to EE CS on 150 or try again in 6 months.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

mkcomputing · ‎18-05-2025

@Nadeesha33 wrote:
... I’m unable to buy a phone on a monthly payment plan.

What does that mean?

You have a SIM free on pay as you go (PAYG) and want to set up a monthly payment plan.

You want to buy a phone?

A few more details might help.

Nadeesha33 · ‎19-05-2025

Yes, I want to buy a phone with a monthly payment plan, but it’s not
available to me—only full payment is allowed. Please help.

Christopher_G · ‎19-05-2025

Hi @Nadeesha33

Have you tried speaking with our Customer Care team? They'll be able to check your account and look into what is available for you. If you're not eligible for a contract phone plan, they may be able to give you some advice on how you can get one in future.

Chris