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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599078 Views
  • 0 replies
  • 12 Helpful

EE app outage

 The app seems to down right now wow this ain’t the best because I wanted to use the app.

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Cmckue by Investigator
  • 421 Views
  • 1 replies
  • 0 Helpful

Resolved! EE App

I’m having a problem with the app when I try to link my sim to the app to monitor my bill it’s saying that my information doesn’t match the bill owner but I’ve checked my bill information and all my details match, so am struggling to find out what I ...

Soph177 by Explorer
  • 817 Views
  • 3 replies
  • 2 Helpful

Unable STILL to LINK Broadband to my EE App

4 months on and numerous calls to 150 - along with the same “ I will keep behind this for you” “but it can take up to 5 Days” are regular responses received. Why can switch my broadband from BT to EE to make it easier for you and more realistically p...

Stuart-P by Investigator
  • 690 Views
  • 4 replies
  • 4 Helpful

Resolved! Can't Login

Cannot Login EE App 5.54.0, it does not bring keyboard for login no matter I am on WiFi or mobile data. I deleted the app and reinstall still same.

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5mt56gav by Investigator
  • 560 Views
  • 5 replies
  • 5 Helpful

Cant log in.

Hi, have had issues with both App and Online since October last year. Greeted with these errors when trying to log in, any help? Have tried the online guides in the contact centre and no one has any idea!   

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Afairl93 by Investigator
  • 620 Views
  • 4 replies
  • 3 Helpful

Resolved! Still can’t link phone to account

 still can’t link my phone to my account in the app. Now get this error. Pin now coming through. Also had first bill in the post. Why have I been charged a £50 admin fee for joining EE? There was no mention of this on signing up!!

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leewig85 by Investigator
  • 757 Views
  • 4 replies
  • 3 Helpful

Gifting data

Can't gift data on the app never had a problem before can you sort the app put please 

3Para by Explorer
  • 478 Views
  • 3 replies
  • 3 Helpful