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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9148 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23006 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488954 Views
  • 0 replies
  • 12 Helpful

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Alanblunt by Investigator
  • 673 Views
  • 16 replies
  • 21 Helpful

App & Website

EE is an excellent network who I have been with for several years. The signal is good and when I have needed to speak to a customer agent they have been helpful and courteous.My latest contract is now finished and (despite being offered an excellent ...

Not receiving verification email

I’ve just signed up with EE and to finish my set up on the app I need a verification email but nothing is actually being sent to me? I’ve checked my junk email aswell and nothing

Can't upgrade online

Every time I try and look at my upgrade options either using the App, I get a message saying, 'We can't load this right now, something went wrong with our server. Check you're online and try again in a few minutes'. This has been happening for at lea...

andy3498 by Explorer
  • 2152 Views
  • 5 replies
  • 4 Helpful

Resolved! Website or app down

I’ve been trying to upgrade for days now it let me pay my bill but they app amd website just keeps saying log in I log in and it says connection error this has been for days now anyone any idea 

URL - login-spoof?email

Has anyone else ever seen this web address before, especially the "spoof email " part? From the screen grab. It was from a web form button to "log in"It looks legit to me; since the first part has https and id.ee.co.uk, I could be wrong. Not sure why...

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354- by Star Contributor
  • 314 Views
  • 1 replies
  • 1 Helpful

Scam or legit? https://eehouk.buzz/login

[Link removed for safety reasons] Is this website a scam or legit?  Because I go to make the 1p payment and it gets stuck once I put in my card details it stays loading the 2 green balls, just keep going round and round?  The link is connected to t...

TechDCo0 by Investigator
  • 1435 Views
  • 4 replies
  • 2 Helpful