Unable to see bills for mobile or broadband

[Swann9339]

I’ve been with EE since mid February 24 and I still can’t see my bills on the app. I keep getting EE phoning me to say that they have now resolved the issue and I should be able to see them in a week or so ( I think this is just a get out of the issue), because when I try it a week later I still can’t see my bills. I keep getting the notice to say “ it’s not your fault it’s ours and we’re trying hard to fix it, try again later “.

customer service just keeps giving me bull s***.

[Leanne_T · Accepted solution]

Hi @Swann9339 

I am very sorry to hear this is happening when trying to view your bills. 

If you give our mobile guides another call on 150, they can check the account and see what is needed to get this sorted for you. 

Let me know how you get on 🙂

Leanne. 

[rebeccaburton40]

Thank goodness it's not just me. It's a dreadful website. Not user friendly imo.   Rebecca 

[Katie_B]

Hi @rebeccaburton40 . 

Welcome to the EE Community. 

Have you been able to report this to our technical care team?

Speak soon, 

Katie

[Swann9339]

Yes I have reported this problem on several occasions. When I moved over
from BT to EE I’ve had nothing but trouble we them.
I moved our 4 SIM cards over over the phone, but couldn’t do the same for
my broadband, even though I’m 73 years old and disabled I had to go to the
EE shop. I been getting emails to my bill is ready to see in the app…… but
I can’t…. Because EE say that it doesn’t recognise my details.
I have phoned at least a dozen times with this one issue and every time
they say they will sort it out but it takes about a week for them to merge
it together with my SIM cards.
The last time I had a phone call from EE to say that the broadband is not
registered with them??? Funny how they can take the payment each month
though.
I have been told that I need to go online to register it before I can see
my bills.
I am totally pee off with it all.
It’s not rocket science……….. all they had to do in February this year was
to move the sims and broadband over…. How hard can it be 🤔

[rebeccaburton40]

No I haven't had time. It doesn't sound like it will make any difference judging by all the other comments. 

[Jackbart]

I’ve been on the phone for hours at a time since EE took over BT late August I still cannot see my bills raised complaints but have got nowhere really is getting beyond the joke  can someone deal with this 

[Xray9]

I can't see my bills either - the website is **bleep**. Just endlessly goes round and round in circles. The app is just as bad, on my pixel it ALWAYs says it's having trouble try back later. Im on a business tariff yet can't even supply my accountant with a simple bill for my contract. This is the worst phone company I have ever dealt with, not only will I not renew my contract, I will actively advise colleagues to look elsewhere