Unable to see bills for mobile or broadband

[Swann9339]

I’ve been with EE since mid February 24 and I still can’t see my bills on the app. I keep getting EE phoning me to say that they have now resolved the issue and I should be able to see them in a week or so ( I think this is just a get out of the issue), because when I try it a week later I still can’t see my bills. I keep getting the notice to say “ it’s not your fault it’s ours and we’re trying hard to fix it, try again later “.

customer service just keeps giving me bull s***.

[Katie_B]

Hi @Fedup13. 

Thanks for coming back and keeping us updated. 

Was it our technical care team who arranged a call back with you back in February?

I'd love to see if I can help. 

Katie

[Stuart-P]

I’m exactly the same - had mobiles with EE for years - then got told by BT I need to change my broadband over to EE too.

Ever since I have been unable to originally see my broadband on the mobile app (which they tell you to use)

finally fixed after 6 months of regular calls and lots of promises - then finally I can see my broadband within the same account / mobile app 

now I just can’t download the bill - and have to take for granted they aren’t charging me for something I didn’t know I was meant to pay for !!! How long can it take to get this issue fixed - reported every month and still Jack - Sh*t happening 

once I’m out of the contract Sky is ready to take the lot over - mobiles / broadband / subscription the lot !!!

wiill EE ever fix the problem !!! Not in the 13 months I have left that’s for sure 

[Rach_H]

Hi @Stuart-P,

Welcome back to the Community!

I'm sorry to hear you're having trouble viewing your bills, as this is never what we want to hear. Have you asked the team about having paper bills sent out while this is being resolved, so you can check for any additional charges?

Rach