No confirmation email

[Zeesaidwhat]

I just signed up for the 15 pro monthly  contract, I paid the upfront 30pounds but got no confirmation email. The money has been taken out of my account, I am a little worried.

[Leanne_T]

Morning @Zeesaidwhat 

Thanks for coming here 🙂

Have you checked your email accounts junk/spam folders for the confirmation email? 

Did you place the order online? 

Leanne 🙂

[Zeesaidwhat]

Hi @Leanne_T 

I have checked my email accounts and there is no confirmation mail. This includes my junk/spam mail

the order was placed online yesterday, and after making payment, I was taken back to the the start to fill in my details instead of getting an order confirmation

[Leanne_T]

Thanks for checking @Zeesaidwhat 

In this case, please call us on 0800 956 6000 and our sales team can check the order for you. 

Leanne.