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DPD pin sent to watch number not mobile number

jamescunny
Contributor
Contributor

‎13-08-2025 11:58 AM

This really needs fixing and no the pin wasn’t sent to the DPD app or by email even though I have seen posts in here saying it would be.Managed to get a redelivery for tomorrow 150 changed it to my mobile details but fact this is still an issue needs looking at.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-08-2025 01:24 PM

@jamescunny  The pin via the DPD app is most definitely there as it’s sent with the tracking via the DPD app. It’s not a separate notification.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
jamescunny
Contributor
Contributor
In response to Chris_B

‎13-08-2025 11:12 PM

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There’s no pin wasn’t even any tracking info had to input the number manually hoping it shows up on Friday morning.if I got an order confirmation email how come I didn’t receive a email confirming delivery date.Only knew when DPD driver turned up watch number needs linking to email to prevent this happening. 

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