False information

[Birdydp]

I done an upgrade for the Samsung fold 7 256 in blue on Sunday, been told it should be arriving next day, didn’t come. Tuesday didn’t come so they said cancel order and re order it again and it will come next day. Nothing come again. Telling me to wait till tomorrow! What is going on and where is the phone! And what an absolute shambles of a service 

[Ritu_D]

Hi @Birdydp 

Thanks for reaching out here on the community. 

I am gutted to hear about your experience so far. 

I have just checked the stock levels for that phone and it is showing in stock and is usually dispatched within a day. 

How did you place your order? Was it over the phone or online? 

Thanks 

Ritu 

[Birdydp]

Over the phone. You’ve just said it’s in stock and takes one day to be dispatched, I’m speaking to someone in the online chat and they said it’s not in stock and takes 3 days for dispatch? What’s going on? Am I being mugged of?

[Ritu_D]

Hi @Birdydp 

I can see the stock has been updated to dispatched within 3 days. 

I am sorry for any confusion, the person you have spoken with on the online chat is correct. 

Ritu 

[Birdydp]

So as I had to re order to allegedly get a next day delivery which was false information, when will my order meant to be dispatched 

[Ritu_D]

Hi @Birdydp 

I completely understand how frustrating this must be and I appreciate it is not ideal being told it is a 3 day dispatch. 

If you are still dissatisfied you can Make a complaint by calling or completing the webform online. 

Thanks 

Ritu 

[Birdydp]

As it was reorder yesterday when do you believe I should receive it 

[Christopher_G · Accepted solution]

Hi @Birdydp 

The current guidance for that model is to 'expect dispatch within 3 days'. DPD will be in touch with you when it's ready to be delivered.

Fingers crossed you hear from them soon.

Chris