Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61480 Views
  • 118 replies
  • 15 Helpful

Resolved! Re: New iPhone

I need new iPhone 14 pro max 128g on 18 months payment 

Solaleah by Visitor
  • 374 Views
  • 1 replies
  • 1 Helpful

Add on

Hi I've added a samsung smart watch on my add ons when will i receive an update please Thanks for the help 

My Order

Hi, I placed an order on Sunday to add on the Lenovo Ideapad 3 gaming bundle, and I have received an email with an XKO order number, and had a text thanking me for adding it to my plan, but no text message regarding delivery/dispatch? Has my order be...

Resolved! Google Pixel fold Upgrade - no confirmation

Hello there, I've recently upgraded my phone, pre-ordering the Google Pixel Fold. I have paid my early upgrade fee and the £30 upfront cost of the device. I have upgraded over the phone. However, I have not received any confirmation that my order is ...

Resolved! How do I claim the Google ear buds 7a

I upgrade a few months ago and was waiting for the Google pro buds that came free with my upgrade, I actually forgot about them as I have been waiting so long. But I have seen that they have to be claimed. I've gone through all the emails and nothing...

Nickyj34 by Explorer
  • 943 Views
  • 11 replies
  • 0 Helpful

Trying to return a device

I have used the text function to try and return a device. I have had no confirmation or anything back and it is impossible to actually speak to someone. Anyone know what happens once you complete the texts to return the device? Thanks Sally

Sally104 by Explorer
  • 794 Views
  • 5 replies
  • 1 Helpful

No Order Confirmation Not Receieved

Hi, My phone was stolen yesterday so I called last night to block the current sim and I upgraded my Contract at the same time to provide me with a phone. I was told that it would be delivered today. However, i have had no Order Confirmation sent via ...

KLS3815 by Explorer
  • 558 Views
  • 4 replies
  • 4 Helpful

How to buy a plan

Why I am not able to buy a plan. Why my number is not getting linked. Why your website is not operating. 

Naashu by Explorer
  • 431 Views
  • 3 replies
  • 1 Helpful