Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57664 Views
  • 122 replies
  • 15 Helpful

Contact

How do you contact EE for year tracking order 

Resolved! Ordered an eSim sim only, received a sim pack

Hello,I ordered an eSim on a sim only plan and today received a sim pack, I’ve not had anything with a qr code, email or post, and I can’t find it anywhere in my account. Is this normal or has someone made a mistake somewhere?Stu

StuCare by Explorer
  • 683 Views
  • 3 replies
  • 1 Helpful

Upgrade old phone return

I asked for the address to be changed on the phone prior to an upgrade.this hasn’t happened, since having my upgrade where my old phone is supposed to be sent in, I haven’t received anything to do so.I can only assume after logging in that as the wro...

iPhone 14

We’re is my new phone iv mussed delivery and lost my phone I had my sim in so can’t re arrange

Mizzy93 by Visitor
  • 317 Views
  • 1 replies
  • 0 Helpful

Wheres my order

I ordered a galaxy pro go and I've never received it??I've asked now 3 times via email...wtc  

Gman8 by Visitor
  • 328 Views
  • 1 replies
  • 1 Helpful

Add to Plan Order

I ordered a Nintendo Switch from a promotional text I was sent. Ordered on Friday 26/05 and received a confirmation email , order number xxxxxxxxxxx.  From original message stated would be 2-3 days, which I appreciate that there has been a Bank Holid...

Wilko2k by Explorer
  • 544 Views
  • 3 replies
  • 0 Helpful

New phone contract and sim

Guys I wonder if anyone can help. Ordered iPhone 14 Pro Max and have the transcript of the chat to confirm. Today got home excited to open my new iPhone, opened it and it’s only the pro not the pro max 郎, how c Reay will it be to get this sorted?

Re: Live chat with EE

Hi. Important info here: Order date: 29 May 2023 / iPhone 11 128GB Black / Minute One Premium Bundle for iPhone 11 .Placed order, received confirmation email with order number - no follow up email, no text, no phone calls, nothing from DPD or EE as o...

JCY129 by Explorer
  • 536 Views
  • 3 replies
  • 0 Helpful