Problem receiving order

[Danieljsilva]

I upgraded online to an iPhone 15 Pro Max.
Everything went well until then, the DPD delivery man came to make the delivery and asked for a PIN that would be sent in the SMS, but the registered number is different from my number and I didn't receive it. Is there a way to change this number? Or just receive the order at home with ID or some other alternative, because the delivery person will return again tomorrow.

[Chris_B]

@Danieljsilva  if you download the DPD app and create an account with the same email address that used for EE. You’ll also see this four digit pin on there.      

[Danieljsilva]

I did this but it's not there, just old deliveries.

[Leanne_T · Accepted solution]

Hi @Danieljsilva 

Thanks for coming here. 

Is the other number that the PIN has been sent to also on your EE account? 

Leanne.

[Danieljsilva]

Hi @Leanne_T , Yes, it's on a number I used a long time ago, and that account has now been closed.

[Leanne_T]

Thanks @Danieljsilva 

Could you try logging into the DPD app using the mobile number that the PIN has been sent to and the postcode, does this work for you?

Leanne.

[Danieljsilva]

@Leanne_T I tried this but to register the number with DPD they ask for a code that will be sent in the SMS, but as this number is deactivated I didn't receive anything. One option would be to reactivate this account but I don't know if that's possible, it's listed as a closed account.

[Leanne_T]

I see, thanks for trying @Danieljsilva 

In this case, please call us on 150 and our mobile guides will get this looked into for you. 

Leanne 🙂

[Danieljsilva]

@Leanne_T I tried calling 150 using the old number, but it's not possible, probably because it's deactivated.

[Leanne_T]

Hi @Danieljsilva 

Do you have another EE phone to call from? 

If not, you can call us on 0800 956 6000. 

Leanne.