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Where is order?

Eilz1998
Visitor

‎24-05-2024 11:29 AM

I recently ordered a new contract with EE for a pay monthly phone - (iPhone 15 Pro Max (White 128gb). I didn’t realise at the time but when placing the order, I had misspelt my email address at the end (worst mistake ever)! Luckily I had screenshotted the order reference - so when I had realised what had happened I phoned and got in touch via customer service - who had said that it was all good and got it changed to the correct email. When I use the EE tracker it says the order is dispatched - however I don’t have any tracking details on email since the wrong email was put in at the beginning. So I don’t know what to do from here as a week later - still no order and I am unable to track. 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎24-05-2024 11:50 AM

Hi @Eilz1998 

Download the DPD app or use the tracker if your order is despatched. 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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