Upfront refund

[heatherawat112]

Hi I tried to buy a monthly plan for an iPhone 13 with a large upfront payment but EE has declined my credit check. I have received no information on when my money will be refunded, the money has left my account. I am stressed please help

[XboxGamer1987]

Hello @heatherawat112 

If you have been declined by EE, you will get a refund within the next 5-10 days if money has gone out of your account. 

[James_B · Accepted solution]

Hi @heatherawat112,

Welcome to the EE Community. 

Is the payment showing as pending in your banking app?

James

[heatherawat112]

Yes it is shown as pending

[chistery]

If it's pending then EE do not have your money and it hasn't left your account and it's just ringfenced. EE won't be requesting payment due to the decline and the pending payment will drop off your account automatically shortly.