Upgrade phone

[Tool]

Hi, I recently ordered a new upgraded phone monday 20th May  and received a confirmation email straight away but since then I have received no updates from ee or dpd and every time I check the ' track order' on ee website I keep getting the same message saying they cant provide me with any updates.

[Christopher_G]

Hi @Tool 

Welcome to the community,

Which phone did you order? Please include the colour and memory size so that I can check the stock.

Chris

[Tool]

Hi, the phone I ordered was a Samsung galaxy a55 5G 128gb Awesome iceblue.

Thanks 

[Leanne_T]

Thanks very much @Tool 

The device is showing in stock. 

Has your plan changed to the new upgraded plan you selected in the EE app? 

Leanne 🙂

[Tool]

Hi, no ee app still has my old plan that loads up. 

Thanks 

[Leanne_T]

Thanks for coming back to me @Tool 

In this case, please call us on 150 and our mobile guides will check the account for you and give you an update on the order 🙂

Let me know how you get on. 

Leanne.