New contract

[Abi1353]

Hi, 

I took out a new contract yesterday for a phone and airtime plan. The guy said all confirmation etc would be sent straight through via email after I signed everything and got off the phone.

its the next day and I still haven’t had any of this paperwork through, or even a confirmation of tracking number for my phone. 
what should I do as I phoned back a second time yesterday to ensure they got my email correct and to ask if the information to be sent through? 
many thanks 

[Katie_B]

Hello @Abi1353. 

Thanks for coming here. 

When you called did the agent confirm your order was there?

Have you been able to check both your Spam/Junk folders?

Katie

[Abi1353]

An agent confirmed the order and confirmed the email is spelt correct. I’ve checked junk mail and nothing. I’ve had no receipt or confirmation 

[Katie_B]

I'm sorry to hear this @Abi1353. 

We have no account access here on the EE Community to see if this can be resent. 

I'd recommend calling our customer care team again. 

Katie