This answer is BS. I ordered an iPad Pro 12.9” Space Black 1Tb on 14th May 2024, I got an email confirmation saying 2-3 business days. 2 days later I get a text asking me to call EE where it turned out the order COULDN’T be progressed because there was an error on my account. It took until Saturday 18th May 2024 to sort that and the order was ‘re-placed’ and I was told, on the phone, by the agent the iPad would be with me in 2-3 days.
Since then I have wasted hours and hours talking to incompetent and ignorant agents because I have not received any order information, the order doesn’t show against my account in the ee app and the two order numbers I have either say there is no order or ‘somethings wrong, can’t show this order right now’.
Depending Who I speak to I either don’t have an order, haven’t paid an upfront payment,. Do have an order, Have paid an upfront payment, but since Saturday every time I speak to somebody I’m being told it will be 28 days or more!
And no one, I mean no one seems to be able to give any more information than that. The worst part, being that no one and I mean no one has any interest or willingness to investigate further and find out why the order says 28 days or more when we all know that you can walk into a Apple Store and pick the device up you can order it from several hundred other stores for delivery within 2 to 3 days.
I strongly believe the delay is down to EE’s profit because they are waiting until they have sufficient level of orders to do a bulk order from Apple so they get a nice big discount which they will not pass on to the customer. they will keep that additional profit to themselves.
So as customers, EE really does not give a damn about how long they want us to wait, they already have our money, contractual agreement and our time so who cares, As far as they are concerned.
And the awful, appalling customer service only adds fuel to that fire.
It’s disgraceful offence and clearly shows EE could not care less about its customers.
