The EE Community

Inclusive Add Ons

Hi, I’ve recently changed my inclusive extra from the roaming pass to Netflix but discovered it’s not gonna work for me as my parents are an extra member and don’t want them being removed from my existing account - so can I now change my inclusive ex...

Received EE txt of network upgraded & reboot phone. What upgraded ?

Hi,I received EE txt this morning. Saying.‘Great News,we’ve upgraded some network setting reboot phone. Does anyone know what is upgraded ?thanks

Need to move my ee input feed from existing entry flat door frame through new do

How do I contact an ee engineer to alter my broadband input feed from external  flat door frame into a new door frame. Have to have a new fire door and frame.

Haven't received Smart Hybrid Connect yet

Hi thereWe haven't yet received our Smart Hybrid Connect and Smart Hub Plus units  yet. We placed the order last Friday (2nd May) and today is Wednesday 7th May. We are due to switch 9th May? Thanks

New contract

Hi, I've tried to take out a new contract with EE. I checked out. The upfront payment was taken. But haven't received confirmation email and as the screen loaded upon completion it froze. Money has been debited from my account. I'm just wondering if ...

Bt protect /EE issue

Have been moved from BT when removed landline and was told I had to have new contract ( even though still 12 months to run) moved to EE ( not happy!) I had BT Protect which was included in BT Broadband package . I wanted to continue this but it looks...

Same here, and when I call, get told I'm getting a message and to hang up, can't I just speak to someone to tell me where my order is!  Annoying!

Full fibre (exchange to property)

Hi there, I am just wondering if anyone from open reach or anyone affiliated with them are on here and can pm me or reply to me on here in regards to when my whole street will get full fibre. The open reach website says I am completed and my street a...

I have switched from Virgin Media. I having trouble with seitch deal.

Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received,  and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...

EE Full Fibre Busiest Home Package

Hi All, We have just moved to an area that is served by EE/BT. We took out the Busiest Home package, 1.6GBPS, guaranteed 1.3GBPS .I am having an issue whereby the fastest speed I am seeing through various speed tests is around 700MBPS. Wired is no di...