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Sim delivered but phone hasn't been delivered

cookie1234
Visitor

I began a new pay as you go monthly contract with EE and received an email confirmation yesterday that the order is on the way. I received a welcome letter and the sim card this morning via DPD but no phone. Is it normal for the phone to be delivered separately to the sim? 

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @cookie1234 

Welcome to the community.

Is it pay as you go, or is it a contract? Which phone did you choose? Please include the colour and memory size and I'll check our stock levels for you.

Chris

Jim1987
Explorer

I just ordered a new sim I am coming over from O2 it was a pay as you go £13 a month 

It was a pay as you go 

Leanne_T
EE Community Support Team

Morning @Jim1987 

SIM Orders can take 2-5 working days to be delivered, when did you order the SIM? 

Leanne 🙂