Sim delivered but phone hasn't been delivered
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19-03-2024 01:31 PM
I began a new pay as you go monthly contract with EE and received an email confirmation yesterday that the order is on the way. I received a welcome letter and the sim card this morning via DPD but no phone. Is it normal for the phone to be delivered separately to the sim?
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19-03-2024 03:34 PM
Hi @cookie1234
Welcome to the community.
Is it pay as you go, or is it a contract? Which phone did you choose? Please include the colour and memory size and I'll check our stock levels for you.
Chris
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31-03-2024 11:24 AM
I just ordered a new sim I am coming over from O2 it was a pay as you go £13 a month
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31-03-2024 11:25 AM
It was a pay as you go
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01-04-2024 07:47 AM
Morning @Jim1987
SIM Orders can take 2-5 working days to be delivered, when did you order the SIM?
Leanne 🙂

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