Phone not delivered

[WelshTimbo]

Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE 

I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day) 

Just wondering what is happening next when should I expect another delivey 

[Katie_B]

Hello @WelshTimbo. 

I am sorry to hear this has happened. 

When tracking your device can you see its return journey?

Katie

[WelshTimbo]

On the dpd website it currently said returning to EE, but it's still at my local sorting centre 

[Christopher_G]

Hi @WelshTimbo 

If you have a chat with our Mobile Care team, they'll be able to check everything from our side to find out what's happening.

Chris