28-03-2024 04:24 PM
Hi placed order a few days ago and was meant to delivered yesterday. The tracking saying it was damaged and that dpd was returning to EE
I phoned the contact centre and they said the driver wasn't able to deliver it (not true I waited in all day)
Just wondering what is happening next when should I expect another delivey
28-03-2024 04:47 PM
Hello @WelshTimbo.
I am sorry to hear this has happened.
When tracking your device can you see its return journey?
Katie
28-03-2024 11:56 PM
On the dpd website it currently said returning to EE, but it's still at my local sorting centre
29-03-2024 07:50 AM
Hi @WelshTimbo
If you have a chat with our Mobile Care team, they'll be able to check everything from our side to find out what's happening.
Chris