New order, contacted by EE - genuine or scammy?
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26-02-2025 07:10 PM
I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/
Before they will answer anything, they send an OTP to my phone and ask for it to be read back to them, this immediately raises alarm bells, whilst I feel it probably is genuine, I couldn't give the OTP over in good conscience without checking the legitimacy of these links. Are these genuine EE links?
Thanks.
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27-02-2025 09:58 AM
Hi @goto10
Thanks for coming to our community.
I can confirm this link is genuine and is for our messaging team.
Lesley
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26-02-2025 08:44 PM
@goto10 Nothing stopping you from calling customer support on 150. If it’s genuine and you don’t contact customer support the order will probably be cancelled.
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26-02-2025 10:43 PM
If you're definitely clicking on an official ee.co.uk domain page, then any redirects do sound genuine.
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27-02-2025 09:58 AM
Hi @goto10
Thanks for coming to our community.
I can confirm this link is genuine and is for our messaging team.
Lesley
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27-02-2025 12:00 PM
Perfect, thank you.
(Now spoken to the team, it turns out that the 'Good as New' order I put in was out of stock, d'oh, c'est la vie - new it is)
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27-02-2025 12:46 PM
I'm pleased you're sorted @goto10
Hope you love the new phone!
Lesley
