New order, contacted by EE - genuine or scammy?

goto10
Explorer

I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/

Before they will answer anything, they send an OTP to my phone and ask for it to be read back to them, this immediately raises alarm bells, whilst I feel it probably is genuine, I couldn't give the OTP over in good conscience without checking the legitimacy of these links.  Are these genuine EE links?

Thanks.

1 SOLUTION

Accepted Solutions
Lesley_W
EE Community Support Team

Hi @goto10 

Thanks for coming to our community.

I can confirm this link is genuine and is for our messaging team. 

Lesley

View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@goto10  Nothing stopping you from calling customer support on 150.  If it’s genuine and you don’t contact customer support the order will probably be cancelled. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

If you're definitely clicking on an official ee.co.uk domain page, then any redirects do sound genuine.

Lesley_W
EE Community Support Team

Hi @goto10 

Thanks for coming to our community.

I can confirm this link is genuine and is for our messaging team. 

Lesley

goto10
Explorer

Perfect, thank you. 

(Now spoken to the team, it turns out that the 'Good as New' order I put in was out of stock, d'oh, c'est la vie - new it is)

Lesley_W
EE Community Support Team

I'm pleased you're sorted @goto10 

Hope you love the new phone!

Lesley