New order, contacted by EE - genuine or scammy?

[goto10]

I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/

Before they will answer anything, they send an OTP to my phone and ask for it to be read back to them, this immediately raises alarm bells, whilst I feel it probably is genuine, I couldn't give the OTP over in good conscience without checking the legitimacy of these links.  Are these genuine EE links?

Thanks.

[Chris_B]

@goto10  Nothing stopping you from calling customer support on 150.  If it’s genuine and you don’t contact customer support the order will probably be cancelled. 

[bristolian]

If you're definitely clicking on an official ee.co.uk domain page, then any redirects do sound genuine.

[Lesley_W · Accepted solution]

Hi @goto10 

Thanks for coming to our community.

I can confirm this link is genuine and is for our messaging team. 

Lesley

[goto10]

Perfect, thank you. 

(Now spoken to the team, it turns out that the 'Good as New' order I put in was out of stock, d'oh, c'est la vie - new it is)

[Lesley_W]

I'm pleased you're sorted @goto10 

Hope you love the new phone!

Lesley