was actually told exactly the same sort of thing when I spoke to EE yesterday.
The person I spoke to said, “If it was for life, what would stop someone working for a month and getting a lifetime discount?”
My response was that this isn’t about someone working for a month and expecting a lifetime benefit. We worked for T-Mobile, Orange and EE for many years and were specifically granted the discount on a lifetime basis when we left.
If there were particular qualifying criteria for the lifetime benefit, then surely those criteria should be checked against the terms that applied at the time we left, rather than simply saying that because we are no longer employees, we are no longer entitled.
It’s really frustrating because the discount has been automatically applied for years, and now we’re suddenly having to prove an entitlement that was already granted.
I’m determined to get someone in HR/Employee Services to actually look at the original terms and explain why a benefit that was granted for life can simply be removed.
