Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot access broadband bills

I receive an email and text each month to say that my Broadband Bill is now ready to view/download but for the past couple of months I log into my account and can't view or download the bills any more. I have tried on an android mobile phone and als...

Contract upgrade

Been a customer of EE for 20 years and BT longer. Now they’re ripping me off. So went to change to EE broadband .. all good, got it £7 cheaper. So then I said can I upgrade sim only phone contract to new phone contract ..quoted £42.50 pm, so I said g...

Cancelling within 14 days follow up...

Hello all,I renewed my SIM only contract on the 11th Feb. I decided over the weekend to cancel within the cooling off period and called 150 on the 23rd Feb (Sunday) and spoke to advisor who completed/submitted the cooling off form while I was on the ...

Resolved! Mobile phone plan

Since switching from BT to EE my monthly costs have increased. How do I find what plan I am on.

How to get a company to spend money with your company

Would love if someone from management picks this up. Have had 2 phone calls with EE business in the last 60 mins. The first phone call was a complete waste of both my time and the the salesperson at the other end of the phone. Not being able to adm...

3 SIMS, 1 account

If I renew a contract on one of the 3 SIMs on my EE account, will the same contract be applied to the other 2, or are all SIM contracts independent of each other. I moved across from BT Friends and Family just over 2 years ago, so the 3 SIMs can all...

How to cancer my plan

Hi,I am abroad to study since September 2024 and I will be back in September in London.How can I suspend moving forward my plan and restart in September.Many thanks, Raphael

Resolved! When can I Upgrade without price increase in April

I can do an upgrade anytime for free now, but at what point can I upgrade and miss the increase from the 1st of April please? Is it from 1st March or later in the month?

I am owed £41.00

I left EE on 17th February and I am owed £41.00 I telephoned last week and told this would be put into my Account on 24th February but its still not there.. When will this go back into my bank?

Price increase during contract

I got a contact and my payment went up but the contact was for a set payment and time so how can they up payment