Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

“Misleading Insurance & No Next-Day Replacement”

☆☆☆☆ I have been a customer with EE for over 5 years and recently purchased a phone along with insurance. Yesterday, I lost my phone and contacted EE to make a claim. Unfortunately, I am still waiting for any update, and my claim has not yet been rev...

Resolved! Paperless Billing

How daft is it that you can only remove paper billing by having to phone 150. Surely this is just a basic instruction. ?

Resolved! Re: Power of Attorney - Registration

Just tried to do this over the phone to be told EE do not accept them over the phone and you need to send a scanned version of the LPA in. A couple of weeks previously I was told that I could and some one would call me to do it but then never called,...

Phone and my Internet are not working can’t receive calls

Extra charge

Hi, I’ve received a message saying I’ll be charged £2.50 on my next bill due to a delay in applying a price increase. I don’t believe I should be charged for this. The delay was due to an error on EE’s side, and I was billed the amount you set at the...

There was a mistake: two lines, a mobile number, and a watch. Why did the employ

There was a mistake: two lines, a mobile number, and a watch. Why did the employee tell me 110 first, and then when the bill appeared it was 154? Why? I've been a customer for 5 years.

Purchase to my mobile bill

I want to charge a payment to my bill from a gambling site

Resolved! I want to cancel my contract

I want to cancel my contract [Mod edit: add title]

Resolved! New mobile pricing

Hi. My mobile monthly bill has increased substantially although my usage is fairly low. Can i get another plan please or i shall think of leaving EE

Resolved! What is the actual point of having EE insurance?

I just recently had to make an insurance claim on my device. When I contacted EE and spoke with the insurance department, it went brilliantly, honestly couldn't ask for better.Was told they could get a replacement out the very next day and collect my...