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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16021 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26095 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53679 Views
  • 55 replies
  • 13 Helpful

Resolved! Refund from bills

Hi, so when I got transferred from BT I was not told of subscriptions put onto my tv bill including sports services which I don’t watch.  I have since removed a lot of stuff from my bills so hopefully they will be a lot lower however due to not being...

Chr22 by • Visitor
  • 178 Views
  • 2 replies
  • 2 Helpful

Resolved! Payment and calling issues

I just used Apple Pay to pay one of my bills. It showed an error but still took the money from the account and now won’t let me pay my other bill (plan payment and flex payment). I’ve tried calling EE to see what’s up and none of their numbers are co...

Resolved! Re: Live chat

Hello, i have been cut off as have had trouble paying my phone bill recently i can pay it on the 1st august which is when i next get some money but right now i cannot afford to have it cut off as need people to contact me due to family member in hosp...

Resolved! Number change

Heya!I currently have a contact with EE and have had the same number for as long as I can remember but I’m wanting to get a new number due to my ex constantly called despite being blocked.. be with holds him number to call me now, is it possible to g...

Resolved! Upgrade and Flex Plan not an option?

Hi all,My 24 month contract comes to an end in September 2025 but I am now eligible to upgrade anytime and swap/trade in my current device. I've been looking at the Samsung S25 Ultra on an Essentials Plus package but it only gives the total amount, t...

Resolved! EE text message stating change in plan

I received a text message from EE stating that my mobile sim plan is changing on the 29th of July and will they will be charging me £16/month.I am currently paying £11/month on a monthly rolling contract. I have tried to call 150 but it has stopped w...

Upgrade

Hi,so I have just paid my last bill and I’m looking to upgrade. How long does a payment take to show in the account as I don’t want to pay the early upgrade when I have just made the payment. thanks

Dmilrs by • Visitor
  • 119 Views
  • 1 replies
  • 1 Helpful

Resolved! BT & EE

I knew I should have left EE when BT got involved, Have a charge which I can not work out what for, no way of finding it on the website and typical BT ***** you attitude. why can we not talk to anyone.There is no way they are top supplliers now, I wi...

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