Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing and Complaint Procedure

How to quickly get to the correct level of complaint...on an existing 'OPEN' complaint. I switched to EE from BT. EE accounting error gave me a £900 bill. Over a month now, 4 hours of time on over 6 phone calls and still not properly resolved. Mo...

Roll over contact

I found out last week that my disabled daughters 2yr contact finished last July 2024I told EE that she never told me so I had know idea, I've estimated that she paid approximately £730 in the last year as she was still being charged for the phone an...

contract ended full payment taken.

my 24 month contract ended on 11th July. EE have since taken 2 full payments. I expevted the one on 21st July, but they have taken another on 21st august. Cant find anywhere on website to view credit agreement.

Wrong Payment

I went into an EE shop to pay my bill of £81. they took £113 without asking.The young man clearly wasn’t listening to me. I am told that EE can't refund it for 4-5 days.It takes seconds to take money, but days to refund.Where will my money be siting ...

EE Closed my account and I can’t call them to fix it

EE JUST sent me a text that I had an overdue bill. Apaparently it didn’t charge my card or tell me if my card failed so I can use a different card. It should have told me I had a bill before saying it was overdue and now that’s going to hurt my credi...

Resolved! My SIM contract

Hello. My first post.Ok my SIM only contract ended last month.But I have never got a reminder from EE about it ending and I am still being charged each month.Any advice please?Thanks.Karl.

How can i change my plan?

How can i change my plan, i need to down it as im not using the services included

Resolved! Billing issues

I can't access my online bill, have been trying for a week but it keeps saying the billing section of the website isn't available, can anyone help please?

Resolved! sim Contract ending but FlexPay for another year: EE say I can’t leave

Hello everyone,hoping for some advice.I have an iPhone 14 Pro on FlexPay for 36 months but have a 24 month sim plan.my 24 month sim plan ends next month and I’ve constantly spoke to EE on live chat and phone recently about where this leaves me and ha...

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...