Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Within contract

How will I know if I’m still within a contract or still paying for a phone that’s been paid for

Resolved! Ending contract

I have cancelled my contract & been given a total cost please can you break this downhow much do I owe for the handset?***** ****** [Mod Edit: Removed mobile number from public post]

Resolved! Call back

I spoke with a cs representative over 2 weeks ago and was told I'd get a call back in 2 weeks, would I be better ringing back myself?I had upgraded in Nov 24 and have had an issue getting a parcel to return my old device to get my discount on my line...

EE One

I have been an EE mobile (sim only) user for a good few years now and last week my EE Full Fibre and EETV went live but when I signed up to this there was no mention of the EE ONE benefits at all by the advisor who did this, will it automatically be ...

Resolved! Can not link broadband account

I have recently switched over to EE broadband from sky. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your on...

EE contract

I have been with EE for many years. My son suffers with schizophrenia and EE have repeatedly sold him contracts that he can't pay and I have had to foot the bill. I have contacted EE on many occasions and they still sell him contracts. I have had eno...

SIM R Unlimited 24m £24 R

I was upgrading from 11:50 per month to include no charges for roaming price was 13.00 but my bill is now 24.00 per month and i asked for the 13.00 package online

BT Colleague Discount

Hi EE team,Will my 50% employee discount still apply when I upgrade my phone due to the current contract coming to an end ? Currently, the prices provided does for the upgrade do not include the employee discount and I want to make sure this will sti...

Resolved! I do not understand this charge

I have also had this recently. 14 March 2025. From what I can tell, it’s in Sweden? I do not understand this charge? I have just looked through 4 months previous statements and this charge is not mentioned so I will be emailing them to enquire.

Resolved! Occasional late payments

I appreciate the fact that you send me a text to remind me that my bill is due. However, I take quite a lot of antidepressants and anti anxiety medication, so even though you send me a message I forget very quickly that you've sent that message. In f...