Contracts & Billing

Resolved! How do i speak to an advisor please

Resolved! Direct debit date

Hi, I changed my direct debit once in the account to a wrong date, and I now want do change it again but the option is locked “because I changed it the maximum times allowed “. What options do I have now? Thanks 

Resolved! Downloading Previous Bills

HiI can see there have been issues with this previously but I haven't seen a solution.I'm working on a web browser, not the app, and can view previous bills but it wont let me download as a pdf.  There is in theory a link to do this but it is not an ...

Resolved! How do I get to speak to a human being?

I've been trying to find a way to speak to a PERSON re a recent (disappeared) text re 30% increase in charge for mobile.

Resolved! Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage  of the Air pods for £1 promotion.  Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...

Resolved! Bill increase

Just got new contract with ee and only just started and ee are increasing my contract by £4 from march even after getting a cheaper deal and getting told only would rise £2.50 per year now getting told its going to be £4  total rip.off ee is tells.yo...

Resolved! Unable to provide reasonable adjustments

Are they any other Audhd customers here, EE are repeatedly ignoring reasonable adjustments, calls to multiple handlers out of desperation getting non where, have asked for report of where they think they are supporting me in writing 14 days as advise...

Resolved! C

Am I out of contract 

Resolved! Impossible to get answers

I need help, my uncle has an account with yourselves. I believed it was PAYG but from texting 150 it seems to be a contract. He is very ill in hospital and can't tell me what he is getting and the cost or how he pays. I need some help with this.