Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13977 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24652 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49190 Views
  • 55 replies
  • 13 Helpful

Resolved! EE Account Closed But Didn’t Notice

I’m confused. My main issue I had was that I wasn’t getting verification codes on my iPhone anymore… so then I checked my phone for many things, including my iphone carrier. However, I looked up “150” to check and noticed the last message was about a...

Resolved! 'View My' Bill Page Not Loading

HiI have been trying to access the 'View My Bill' page for a couple of weeks and it hasn't been working. I have tried it on a couple of different devices and I keep getting the same message: Any ideas, anyone?ThanksPaul

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Resolved! UNBAR

Hi, I am trying to unbar third parties, I have changed my content to 18+ because it wasn’t set at that already, am still getting this same message can anyone help? Message is belowYou dona?TMt have a third party bar on your account, which means you c...

Kyla90 by Explorer
  • 168 Views
  • 2 replies
  • 2 Helpful

Resolved! Change ownership

If account holder and third partie agreed to an upgrade on the phone together and upgrade gone straight active to ee account after 24 ours can the both parties agree to change ownership or the number recently upgrade and it's not a flex plan ?

Resolved! Moving to 24m Sim only at end of contract

My 2 year minimum contact ends in december and I would like to go sim only (24 month contract ) since there is nothing wrong with my current phone.Can I do this and retain my F&F discount ?Will the discount be 30% or 50% ?

Xodia by Investigator
  • 357 Views
  • 3 replies
  • 1 Helpful

Re: Itemised Billing Charge

They are thives. I called and chat with them on the app to remove itemise billing three times...three times thye told me it was gone and continue to charge. Now I can't call them because my iphone is decide to die for some reason and there is no way ...