Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Hi how much is my bill

I have sim only [Mod edit: Removed phone number. Kindly refrain from sharing private information in public posts.]

Monthly payment

My bill has been £13 monthly. Recently i noticed that it would be £15 here or there and this month im being charged on the 4th of june and 27th june. Both 14.50. Dont understand why it keeps changing as my contract is to be billed after the 4th of ea...

Resolved! Finishing my contract as moving country

I need to give notice to finish my contract for my iPhone as moving country at the end of July

Resolved! Removal of ex employee discount

I am an ex employee who went through a redundancy in March 2025. I was under the impression my service would remain discounted but I see that the discount has been removed without informing me.How can this be rectified?

Resolved! Pay bill

Resolved! Does the Business mobile invoice includes this informations?

I'm about to sign up for an business SIM plan and want to confirm one thing before committing.I need to use my monthly invoice for a third-party verification process that requires the document to clearly show all three of these:business name register...

Resolved! Charged £30 plan after agreeing to £25 EE Business SIM

Charged £82 for first EE Business SIM bill – wrong tariff? I recently purchased an EE Business SIM by phone and was offered two options: • Around £25/month standard plan• Around £30/month plan including international calls/texts I specifically declin...

Resolved! Splitting my mobile account into 2 separate accounts

I have an EE mobile account with two mobile numbers, one for me and one for my daughter, which I pay for. She has now left home and is independent and I want to split her mobile number off into a completely separate account that she can control and p...

Resolved! Billing update

Received email saying we have made mistake with billing and I owe £13 a month for last 3 months,there mistake there problem not mine, anyone else had this message or is it a scam.

Resolved! Flex Pay Direct Debit

HiI am trying to change the bank account for my Flex Pay direct debit. I can't seem to be able to do this online, or in the app - just the monthly airtime / subscription. Can anyone help?ThanksPaul