Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70526 Views
  • 72 replies
  • 15 Helpful

Resolved! Unexpected bill

Was hoping to use the chat facility but that’s unavailable.Have had £60 deducted just before payday, the app can’t tell me why as updating and I struggle to call in the day due to being employed

Jacklit1 by • Visitor
  • 145 Views
  • 1 replies
  • 0 Helpful

Resolved! Can't see bill amount

 I just get this whenever I try to view my current bill amount on the app or the website. It has been like this for a few weeks now. I have even tried using different devices and clearing my cache and cookies, but with no luck. Any ideas? 

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Resolved! Feel like I've been cheated 😡

I rang 150 to top up my mobile phone, which I've been doing for the past 10 years and was more than happy with my package, and was talked into getting a contract sim, I was promised it would be £13 not £15 and would get even cheaper in time. I've bee...

China73 by • Investigator
  • 204 Views
  • 2 replies
  • 1 Helpful

Regarding payment

I have bought a new EE sim card . It works only 3 to 4 hours and then goes off. After i open my EE app of that sim card its shows that your account is block due to non payment i don’t know which payment i have to done when i click to check the bill i...

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