All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi I’m currently on a iPhone full works plan which came with EE’s Device Care Extra for my IPhone. I have today upgraded my phone whilst remaining on the same plan I know the Decixe Xare Extra no longer covers my previous iPhone but does it move now...
I have ee mobile and ee broadband. I am on EE one. There doesn't seem to be a upgrade one plan available.I agreed to get ee broadband for the benefits. Getting £20 off my next contract sounded like a good idea. Im very disappointed.Please advice why ...
At this time I can’t change direct debit details tomorrow is my direct debit date , i want to change my bank details so I just paid one amount through another mine card . I want to know is my payment will accept or yu will charge again on same date c...
Dear EE Customer Support Team,I am writing to formally request a refund of a £100 payment I made when I started my EE SIM in December.At the time of purchase, I was clearly informed that this £100 was a deposit and that it would be refunded after a f...
Hello,I've recently been accepted for a contract sim only plan (finally!) but noticed that instead of the bill being £23 my first bill includes a £50 deposit etc, now I don't have any problems with the additional charges as its only a deposit and I a...
My bill is so high for some reason
Hey! Months ago I got a message saying I'm eligible for an upgrade. Website and app said the same about a month ago. In that time I changed my SIM to eSIM. When I check now - both the website and app say I'm not eligible and that I need to contact th...
My parents have been trying to cancel their data-only SIM for several weeks. First, they visited in-store and were told they could only cancel over the phone. When calling up, the caller was unable to locate their account and hung up on them. After s...
Can anyone explain ee's need to take a £50 deposit on sim only plan?Im currently feeling like im being ripped off. Signed up for a new sim contract on the 4th Feb and supplied them with my PAC code so that rhey could transfer my number over. Had a t...
Hi,I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. As per the screenshots attached my Netflix account is still active...
