Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Sim only

Just ordered a 25GB sim only deal. Is that 25GB per month or a fixed amount over 2 years?

Unauthorised charges

My wife found she has £130 of extra charges this month and then further charges this month from my daughter's phone. Looking through her phone, she has a couple of text messages which come from a phone number which Google says is scammers but other t...

Annual increase

EE txt me to say that due to “technical issues”, they cannot currently tell me what our new mobile bills will be.Absolutely outstanding.

Resolved! Paperless Billing

How daft is it that you can only remove paper billing by having to phone 150. Surely this is just a basic instruction. ?

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...

Sorry, it looks like there are no suitable plans available for this device

So here I am again - I have 5 plans (4 phones and a SIM plan) and I am trying to review offers for upgrading the SIM to a phone plan and once again I get this message - this has happened the last 4 times I have tried to upgrade online over 3 years so...

Resolved! Where are bills on My EE

calls I made on my last bill

I’d like to view the calls I made on my last bill

I want a cheaper contract that I already have.

Resolved! Contract

Wanting to view a contract of one of the numbers on my account but can't locate contract.