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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14986 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25287 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51438 Views
  • 55 replies
  • 13 Helpful

Resolved! what a useless way to post

Ask gemini. Avoid EE call service. After moving house ...Avoid EE call centers. I have been ask about my adress 10 times! 2 help desk staff! Useless.Money black holes if you not paying attention or dont ask for repetitions. I mean: can you tell me th...

Zgabercea by • Valued Contributor
  • 166 Views
  • 1 replies
  • 3 Helpful

Elderly Parent Paying over £55 a month

Hello my mum who is 82 went into the EE shop as her phone wasn’t working properly.  She now has a new phone, contract, tablet and insurance totalling circa £55 per month.  She only really uses the phone for messages and calls when she is out and abou...

Jacol75 by • Visitor
  • 134 Views
  • 1 replies
  • 0 Helpful

Resolved! Late payment

My bill is due on 2nd may , how long do I get to pay my bill before my phone is  restricted? I will be making a payment but I am a little short ,there will be some outstanding ,thanks

Cjmere by • Visitor
  • 144 Views
  • 2 replies
  • 5 Helpful

Resolved! HELP! Billing Issue, impossible to make contact

Hi, I relocated to Australia last year and now have an Australia number and EE don't accept calls from foreign numbers it seems, which is ridiculous. I am being sent letters back home regarding an overdue final bill, which I am happy to pay but it's ...

Resolved! No upfront cost on contract phones

Hi, I just wondered if anyone could help me here, I’m new to EE and need a new contract phone but all of the suitable ones I’ve seen, all want at least £30 upfront. Is there any I could apply for without an upfront cost and if so, can someone please ...

Resolved! Bill paid but still restricted

I have paid my bill for broadband, it was paid late and my services were restricted. But now it has been paid  how long will it take for my services to work again. 

Jenni232 by • Visitor
  • 590 Views
  • 6 replies
  • 4 Helpful

Lost trade in

I did an early upgrade via the upgrade anytime on my iPhone 15 pro contract and have had nothing but issues with the whole upgrade process.I upgraded my 15 pro to the 15 pro max as the battery life on the 15 pro was not the best.  I sent my 15 pro ba...

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