FRAUD - EE has salespeople who will fraudulently change your plan

[benjamin_dean]

It is simple. 

One has a pay-as-you-go plan.

Go into the store - ask to top up.

Be changed to a subscription where the international fees are roughly £28 per minute. 

Send bill. 

Around £1000 pounds later... 

Get off this provider asap. 

[XRaySpeX]

You could have said "NO"!

[Northerner]

Hi @benjamin_dean 

Your post makes no sense.

If you're unhappy with your plan you can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[benjamin_dean]

For over 5 years I had a pay as you go account. I made it very clear, when I went to top up my account, and the person in the Oxford St store suggested this change, that I needed to speak to people in the US. My plan was changed - to a subscription - to bundle my internet with my cell phone service. 31min call with the US later = 950 GBP. 

This is the worst cell service I have seen in the 30+ countries in which I have lived. 

I have cancelled everything. Have a nice day! 

[XRaySpeX]

No International Calls are £28/min. The most is £4.42/min at which rate a 31 min call to US would be £84.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, for £2.16 pm for those on contract or free for some legacy PAYG, that can be applied for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

[Chris_B]

@benjamin_dean  But you agreed to it,   You was offered a contract and then the choice is yours to accept or not.  You accepted and everything you did after was your choice.  Making an international call was your choice.   Not being aware of what that’s going to cost was a choice you made.    

You also don’t get a cooling off period with a store sale and just stopping payments doesn’t cancel the contract.   

[benjamin_dean]

Here is the piece I love/hate: 

Every time I speak with different representatives - I get different answers. Why might that be? It is almost as if a 'Wells Fargo' moment is about to happen to EE/BT. 

https://en.wikipedia.org/wiki/Wells_Fargo_cross-selling_scandal

Either way, EE/BT has my money - and will get no more of it. 

Have a great day! 

[benjamin_dean]

LISTEN: 

I was speaking to one of your reps on the phone, which worked for once. 

She told me that 2 calls added up to ~£945 to the US over a collective 31 minutes.

I keep getting different answers from different reps. One asks for my passport - then when I come with it - it is not required. 

No more money from me for EE/BT. It is that simple. 

[Chris_B]

@benjamin_dean   You wasn’t speaking to one of our reps we are customers just like you.   This isn’t customer support it’s a public forum so if you wouldn’t mind not being so rude that would be great.    And if that’s how you do communicate with EE staff best of luck to you because they don’t have to tolerate that.  

[benjamin_dean]

Understood - of course communicating via text is different to in-person. It lacks nuance, tone and physical gestures. I appreciate you taking the time to respond and please do not take my words as aggressive. If anything, I say thank you. 

Have a good day!