FRAUD - EE has salespeople who will fraudulently change your plan

[benjamin_dean]

It is simple. 

One has a pay-as-you-go plan.

Go into the store - ask to top up.

Be changed to a subscription where the international fees are roughly £28 per minute. 

Send bill. 

Around £1000 pounds later... 

Get off this provider asap. 

[Debbie_G]

Thanks for coming to the community, @benjamin_dean.

I'm sorry to hear about your experience. You can raise a formal complaint using our Make a Complaint page, and a dedicated team will look into it and get in touch with you directly to discuss the issue.

For more details, please see our EE Complaints Code of Practice page.

Debbie