Hi @dissatisfied202 I don't know what link you've been given to escalate your matter, but I have been trying to find an EE Complaints Escalation Department for a few weeks, and in my experience, it doesn't exist.
Apart from their online complaint webform, and the email address (which goes to their customer service department), there seems to be no way to contact any higher authority within EE to escalate a complaint. (And my god, do they need a Complaints Escalation Department!).
It has been suggested to me that there is an email address for the CEO, but I can't imagine that will get any response.
However if your compaint has been ongoing for more than 8 weeks, and they still haven't resolved it, you can escalate it to the Communications Ombudsman. (This is the path that I am currently going down as I have been ignored by EE for 17 weeks now).
If your complaint is over 8 weeks old, I'd suggest emailing EE and threatening them with the Communications Ombudsman and following that poth.
