Hello @Lynettenixon ,
Welcome to the community,
You will have to speak to customer support about this or go online and do it yourself or via the EE App, but if this is for your contract, just remember if you want to terminate it, and have not reached the minimum term you will be liable for the rest of the payment, unless you wish to pay manually per month. We have no access to accounts and do not know who you are, this is a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
