Hello @Chloe10121 ,
Welcome to the community,
Sorry, but this is not customer service, today is 28.10.2026, so I suspect that it will be available sometime today or this evening, as it will have reset today, otherwise I would suggest speaking to customer service, as we have no account access in this public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
