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First bill

Francesca197
Investigator
Investigator

‎07-03-2023 10:31 AM

Hi I am trying to load my package on my pay as you go 

I go to my bank details to rollover every 30 day

 

Then no minutes appear so what am I doing wrong.

Thanks 

0 Helpful
16 REPLIES 16
XRaySpeX
EE Community Star
EE Community Star

‎07-03-2023 10:50 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

There are no bills with PAYG. It's PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Francesca197
Investigator
Investigator

‎07-03-2023 12:53 PM

I am new to EE.  

My first top up was on the phone to lady working PAYG SIM only

That has run out how can but I have been trying to buy one for days

Is the system down because nobody gets a answer which really bad

We cannot use our phones for 4 days

 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Francesca197

‎07-03-2023 01:05 PM

@Francesca197 : What is it you can't do?

  1. Top-up again your credit with money? OR
  2. Buy a pack with your resulting credit?
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katie_B
EE Community Support Team
In response to Francesca197

‎07-03-2023 01:07 PM

Hello @Francesca197. 

Please could I confirm what it is you are trying to purchase, are you looking to top up and purchase a pack for your pay as you go SIM?

Speak soon, 

Katie

Francesca197
Investigator
Investigator
In response to Katie_B

‎07-03-2023 05:04 PM

@Katie_B wrote:

Hello @Francesca197. 

Please could I confirm what it is you are trying to purchase, are you looking to top up and purchase a pack for your pay as you go SIM?

Speak soon, 

Katie 

 

 

I have worked out my first rollover of minutes and payment never happened

Is this correct 

0 Helpful
Leanne_T
EE Community Support Team
In response to Francesca197

‎07-03-2023 05:17 PM

Hi @Francesca197 

Thanks for coming back to us. 

Can you text BALANCE to 150 and let us know the full reply? 

Leanne.

0 Helpful
Francesca197
Investigator
Investigator
In response to Leanne_T

‎07-03-2023 05:58 PM

Yes it says 0.00

0 Helpful
Leanne_T
EE Community Support Team
In response to Francesca197

‎07-03-2023 06:05 PM - edited ‎07-03-2023 06:05 PM

Can you let me know the full reply for pack and allowance details please @Francesca197?

Leanne.

Francesca197
Investigator
Investigator
In response to Leanne_T

‎07-03-2023 06:59 PM

Yes it was a £10 package for 500 minutes and unlimited texts. Thanks 

0 Helpful