If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I have topped up £15 on my account but not sure what it gives me and how to get the pack, could anyone point me in the right direction?
I want to change my renewal date to taday not 29th I’ve just topped up
I topped up £10 last night just as I always do......the night before the pack renewal happens. I received the top-up confirmation email and confirmation text same as always. My account is also showing £10 credit.....and yet the £10 pack hasn't renewe...
I’ve an EE contact and have bought a Contract Free Sim to give my child for his phone. Can I add the Contract Free Sim to my account without having to set up a new account?
I bought €5 top up on 22/12/2022 the data is not working.Also today I do €10 top up to my surprise my data is not working why.Kindly assistantSumaila
My account says I can claim a boost, but the drop down selection menu is grey, and does not respond. Its the same on the app, and the websitenothing happen when i select an option
Hello, I just find a EE £50 for 120gb Data only SIM on the internet which can last for 12 months.Anyone is using this SIM? May I know if I can top up the data and extend the expiry date of this SIM?Also, is this SIM availble in e-SIM? Thank you.
I have a PAYG WIFI Hub. It's my back-up. My second last activity was Feb 2022 due to home broadband went down. My last activity was October 2022 when I found out my SIM was made inactive due to no activity. Yes, I forgot to use the WIFI at least once...
My daughter has a £15 flex plan but for some reason her account shows she has £20in credit but I am unable to add data add ons via the Web page or app - help please as to how to add additional data without changing the plan?? Or can I link to my acco...
Even though my sim card didn't work, I loaded £5 credit. I want a refund to my credit card. How can I do that?
