Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Account holder

Hi, I started using this number since 22/12/22. I am trying to set up the account, but every time as put the number, it says I am not the account holder. [mod edit: please do not post personal information such as phone numbers on the public board. ...

Resolved! Not letting me Pay

Hello1. Website is showing an error every time I try to pay for a add on using my credit on my account2.When I try to buy an add on using my actual card, on the second stage "Entering Card details" when I try to click next it just sends me to the top...

Resolved! top up to data conversion

Hican someone please post the list of top up to data conversion rates and the number need to text this to?I m abroad, don’t have my EE sim with me but would like to top up to use data when i get back to the UK. is there another way of doing this othe...

Help on my £10 monthly pack

Hi, I am finding it difficult to register my carr for automatic renewal of my monthly £10 contract

PAYG SIM HIBERNATION (?)

My PAYG sim is not working maeby is Hibernate? I top up nothing has changes What to do? I am in Italy at the moment. Thanks

Transferring my number and my £20 payg

Hi guys,so I recently decided to move to ee. I bought a payg pack the £20 which gives you an extra 40gb data.I decided to also transfer my number online when buying the pack as it gave me the option to.today I recieved my pack at 2pm.I currently have...

I've used data but it isn't showing

I've got £10/5GB pack, and I got the app. I had 20GB (because of the extra 15GB) available in my account, and I used some. My phone says I've used just over 19 megabytes but the app and website still shows 20GB left. I saw others with this problem bu...

Refund a subscription pack

Hi, I bought a 10 pounds subscription pack and it's going to be started in Jan 8th after my previous pack ended.But I want to change my pack because it has little data. So I want to ask you if I could get a refund my subscription pack that's not star...

HELP

I have just bught £15 of credit but only toped it up so how do i tansfear jt to pay for a top up as you go pack and if i cart can u refund it?!

Urgent Credit

Yesterday I have top up my phone with €10, and today I have received a message that I don’t have credit.Please can you sort this out for me, it’s urgent. Thank you