Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up failed

Top up failed and my bank account was debited with 5 pound. My account was debited on 3rd March 2023 and top up failed. I have contacted my bank after a week and the reversal was not done. My bank has directed me to follow up with my provider. Kindly...

Top up

Im struggling to understand…. I’ve got credit, but my pay as you go pack hasn’t renewed. Ive failed to change my details after a card change, which usually renews automatically but toped up my credit with correct information in order to set up my reo...

Resolved! Roll Over Maximum duration

What is the the maximum duration for the Package data roll over (Is it 30 days Maximum) ?In other words : If I renew my data package today and I travel outside UK for 45 days, Is it possible to have my data package rolled over back after those 45 day...

BUYING PAY AS YOU GO PHONES ON THE WEBSITE -RE SIMCARDS

Hi Can anyone help me with my query Im researching buying a pay as you go phone for an emergency phone & maybe buying it on this website My question is when its purchased is the sim card already in it or is the customer expected to know how to ...

EE PAYG - No data on £30 100GB Sim

Hi there.Just purchased a (zero, no contract) 100gb PAYG sim from EE.The sim arrived today, but I'm unsure how it works.I received 2 pieces of paper saying that: £20 & £10 top-up will be added in 2 days. Does this sound right? Thanks.

Refund my money

Hello I am writing to bring to your attention an issue that has caused me inconvenience and financial loss. Last month, while I was traveling, I bought a 100 GB package for my internet usage. However, I did not register for the automatic package exte...

Resolved! New SIM I payed but no credit

Hi,I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.I have checked my bank an...

How to change subscription pack

I’m looking to downgrade my subscription pack because I don’t need as much data. My pack is supposed to renew in 5 days, how do I change the pack? I would like to avoid overpaying (ie starting a new pack while the current pack is still active). Will ...

Won’t let me select my boost pack

It wouldn’t take the £13.80 out my bank so I topped up automatically of £15.00 and it hasn’t let me top up my packs it’s saying I need to pay another £15.. very frustrating I’ve been trying for over an hour now

Billed incorrectly

Hi my account has been suspended as I haven’t paid my bill for 2 months, however I’m not signed up to pay monthly bills only top up as required so I’m not sure why this has happened. Please can you advise