Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! activation of old number

Dear EE, I used to have a pay as you go sim with number xxxxxxxxxxx, I have not used it for some time now because I have travelled abroad. I was wondering if this can be activated to enable me to use the service again, please. Alfred [Mod edit: Plea...

No data after I topped up

Hello,I topper up at my local corners hop £10 but only got texts and minutes with no data.Is there a way my top up can be converted slightly into data so so I have less texts and minutes but more data?

Resolved! International pack -early renewal

I think my PAYG £15 international pack will run out before it is due to renew. Can I text NOW to renew it early ?

Re: Calls to this number are barred

Hi I can’t make any calls it says calls to this number are barred

EE are killing me

I'm in Thailand. I keep my English number by paying DD every month. EE say they're going to to stop my number because I don't make calls. Yet I pay monthly so as to keep sweet. If EE stop my number, they will hurt me severely. I need to hurt them fir...

Where’s my bonus data?

I purchase a 15gb data pack for £15 that was promised bonus of 35gb extra with sms to confirm it. Now I got message this morning saying my 15gb has exhausted and I would need to add-on. Really? Where is the 35gb bonus?

Resolved! Can’t add my visa because of the valid day option

Hello, I’m a new user of EE pay as you go card. When I try to add my Visa card to pay money , I can’t find a 2030 option in the chart of the page. However my Visa card’s valid day is until 2030, but it shows the option only to 2029.How can I solve th...

Resolved! Simple Pay as you Go SIM

Hi - I'm trying to sort a new SIM for my grandmother. She's gone from a basic phone to a smartphone so her SIM doesn't fit. How do I get a normal old fashioned SIM where you top up £10 to get £10 worth of texts/calls?

Resolved! Network showing, but line not working abroad

Hi,Have EE pay as you go and for years the line has worked fine abroad, now not able to make or receive phone calls or text messages while in Spain, my account shows over £5 of credit.Any reason why???

Italy

Hi!Can you please inform: "How much is the call rate per minute calls from Italy towards uk ?EE number? and once the top up has been done how to activate the call options? Voice mail messages cost? which number to dial from abroad to listen voicemail...