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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2003 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3156 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28945 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14807 Views
  • 0 replies
  • 6 Helpful

Subscription pack £10

Hi got a new pay as you go sim and had bought the 10 Subscription pack and still can't make any call- why

B_DM11 by • Visitor
  • 382 Views
  • 1 replies
  • 0 Helpful

Is my sim card banned?

I got my sim card unavailable after i used all my data. I also visited EE store and staff told me to contact support but each time i tried to call customer service and telling them my phone number my call was ended. Maybe i was banned for some reason...

AndriiB by • Visitor
  • 446 Views
  • 1 replies
  • 0 Helpful

Top u

Hello hi, I can't top up my phone by the website, there is some information “ some errors have occurred ‘’ 

Pay as you go to contract

I have a pay as you go account with EE, I’ve just bought a contract with EE with a new phone. Can I use the old Sim and keep the same number in my new iphone? Do I also need to cancel my pay as you go standing order asap? 

Jadeb by • Investigator
  • 484 Views
  • 3 replies
  • 2 Helpful

Package

I’ve just joined EE and had previously paid £20 for a monthly package (payg) however, it’s asking me to top up?? Why would be the need of this.

Resolved! Pre paid card

Hi there, I was wondering if any else has received their pre paid card, but when you click show card details, it just comes up as "request unsuccessful"

Kev66 by • Contributor
  • 701 Views
  • 7 replies
  • 1 Helpful

Wont let me top up

I've tried topping up my phone via a voucher says systems down and puts me through to customer service which I've been waiting over 45 minutes completely terrible service I'm 100%  changing my network 

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