New SIM I payed but no credit

JosephXylon · ‎09-03-2023

Hi,

I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.

My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.

I have checked my bank and I can see the payment of £15 on the 6th.

What is going on?

James_B · ‎13-03-2023

Hi @JosephXylon,

Please get in touch with Customer Care so a member of the team can a take a look at your account.

They'll be happy to help.

James

View solution in original post

XRaySpeX · ‎09-03-2023

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JosephXylon · ‎09-03-2023

Hi XRaySpeX, it looks like this:

Your current balance as of today 18:30 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX · ‎09-03-2023

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JosephXylon · ‎10-03-2023

Thanks for your ideas XRaySpeX,

However I think I figured out why.

When I re-read the leaflet included with the SIM it says "Your £15 top up will be added to your account within two days".

So hopefully by tomorrow.

XRaySpeX · ‎10-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JosephXylon · ‎13-03-2023

Well it's now been more than two days and my credit still hasn't gone in...

James_B · ‎13-03-2023

Hi @JosephXylon,

Please get in touch with Customer Care so a member of the team can a take a look at your account.

They'll be happy to help.

James

JosephXylon · ‎13-03-2023

Alright I called them and they fixed it. Not sure what the problem was.

James_B · ‎13-03-2023

That's great news @JosephXylon

Thanks for letting us know. 🙂

James