Top up failed

Wink2mos · ‎13-03-2023

Top up failed and my bank account was debited with 5 pound. My account was debited on 3rd March 2023 and top up failed. I have contacted my bank after a week and the reversal was not done. My bank has directed me to follow up with my provider. Kindly reverse the failed 5 pound to my account.

XRaySpeX · ‎13-03-2023

@Wink2mos : Is it showing as Pending on your bank a/c or has it actually been debited?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wink2mos · ‎13-03-2023

The account was debited. Screenshot attached.

XRaySpeX · ‎14-03-2023

That's not an EE charge; it's SureStream Digital's & it's not even for an EE top-up amount.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP