Top up

Connies · ‎13-03-2023

Im struggling to understand…. I’ve got credit, but my pay as you go pack hasn’t renewed. Ive failed to change my details after a card change, which usually renews automatically but toped up my credit with correct information in order to set up my reoccurring top again, which hasn’t happened.

Leanne_T · ‎13-03-2023

Hi @Connies

Thanks for coming here.

Can you text BALANCE to 150 and let me know the reply?

Speak soon 🙂

Leanne.

Connies · ‎13-03-2023

Leanne_T · ‎13-03-2023

Thanks @Connies

Can you text NOW to 150, does this activate your pack for you?

Leanne 🙂

Connies · ‎13-03-2023

No, it says i don't have a pack.

Leanne_T · ‎13-03-2023

Thanks @Connies

Can you text ALL PACKS to 150, the reply will let you know how to activate the pack you want.

Leanne.

XRaySpeX · ‎13-03-2023

@Leanne_T : The OP has no packs Pending, so NOW has no effect. The OP needs to buy the pack 1st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP