Can't top up on my Pay as you go phone

porschahl · ‎06-03-2023

Hello . My phone is pay as you go at the moment and I'm trying to top up. I am receiving an error message. I have also tried to start a chat for the mobile care team and the start button will not come up. Pls can you help to advise asap as I am not able to use my phone

James_B · ‎08-03-2023

Hi @porschahl,

New pay as you go accounts need to be used on the EE network in the UK before they can connect to a roaming network.

Were you in the UK when you transferred to pay as you go? If you were, did you make a call or send a text whilst in the UK?

James

View solution in original post

porschahl · ‎06-03-2023

Hello Christopher. My line is pay as you go at the moment and I'm trying to top up and I am receiving an error message. I have also tried to start a chat for the mobile care team and the start button will not come up. Pls can you help to advise asap as I am not able to use my phone

Chris_B · ‎06-03-2023

@porschahl Live chat isn’t available to PAYG customers.
There are a few ways you can top up. Please see THIS

porschahl · ‎06-03-2023

Pls note I am receiving this message.

porschahl · ‎06-03-2023

Pls can you help to advise. It has been like this for a while and I don't know why. I just need to top up

XRaySpeX · ‎06-03-2023

@porschahl : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is their mobile no. & it doesn't remember your card details.

There is no Live Chat for PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎07-03-2023

Hello @porschahl.

Since your post last night have you been able to successfully top up?

Katie

porschahl · ‎08-03-2023

Hello, pls note this is issue is not resolved. I top off 10 pounds and I can’t make a call still. I have even tried to call 150 and it will not work. Pls can you help to advise. I am in the United States at the moment and I need to make this call

porschahl · ‎08-03-2023

Hello, pls note this is issue is not resolved. I top off 10 pounds and I can’t make a call still. I have even tried to call 150 and it will not work. Pls can you help to advise. I am in the United States at the moment and I need to make this call

James_B · ‎08-03-2023

Hi @porschahl,

What response do you get if you text BALANCE to 150?

James