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10£for 20gb pack

Jxjakub
Investigator
Investigator

I've recently got a sim card I ported it from giffgaff , then I wanted to pay monthly for the deal shown on the letter I got with the card, but it didn't show up online, I called ee on 150 and the guy helped me out and put it if I topped up with 10 pounds I'd get the 20gb pack, I'm wondering if this is gonna keep recurring as a 20gb for 10 pack or is this a one time thing 

7 REPLIES 7
Leanne_T
EE Community Support Team

Hi @Jxjakub 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the reply? 

Leanne.

This is what they reply 

Your current balance as of today 18:07 is £0.00. You have 491 minutes, unlimited texts and 19.6GB remaining until 24/03/2023 for your £10 Pack. Your remaining data includes of rolled over data. For more info on your packs, add-ons or free boosts, go to MyEE.

Christopher_G
EE Community Support Team

Hi @Jxjakub 

When you go onto the add-on status checker, is the extra data lined up for next month too?

Chris

@Christopher_G : It won't be. That only shows data add-ons, not packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

The way PAYG works is that as long as you keep topping-up your primed pack will keep renewing when the previous 1 expires.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Where do I find the add on status checker?

XRaySpeX
EE Community Star
EE Community Star

You won't, as I said.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP