Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG data sim

Tried ordering a free data sim but it keeps returning an error

Prepay account balance

I had a balance on my prepay account that I have not used since May. I have just checked my balance and it would appear that it has been adjusted off my account. How do I get my money back, surely EE cannot just claim my balance?

subscription pack

Payment for my monthly subscription pack hasn't been taken so I have data etc. I have got enough money in the bank so unsure why this has happened. When I try to make payment myself this message come up. Anyone else having the same issues?

SIM local airport

I bought a SIM local pack from the airport. Need to extend the date of use for 7 more days once it runs out. Can’t log into EE as I have an old account from last time I was in the UK. Says to top up £20. How do I do this without logging in?

How

How can i subscribe new data bundle?

Top-up

I have topped up £15 on my account but not sure what it gives me and how to get the pack, could anyone point me in the right direction?

Changing renewal date

I want to change my renewal date to taday not 29th I’ve just topped up

Pack Hasn't Renewed!

I topped up £10 last night just as I always do......the night before the pack renewal happens. I received the top-up confirmation email and confirmation text same as always. My account is also showing £10 credit.....and yet the £10 pack hasn't renewe...

Resolved! Add Contact Free Sim to my contract

I’ve an EE contact and have bought a Contract Free Sim to give my child for his phone. Can I add the Contract Free Sim to my account without having to set up a new account?

Resolved! Data not working

I bought €5 top up on 22/12/2022 the data is not working.Also today I do €10 top up to my surprise my data is not working why.Kindly assistantSumaila