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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21909 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12500 Views
  • 0 replies
  • 6 Helpful

Wrong Pack Automatically Purchased Upon Top-Up

Hi,I bought a SIM today for roaming purposes.I set up My EE account and topped up with £20 in order to buy a £20 pack.Then automatically upon top-up the £10 pack was purchased.Is there any way to 'exchange' this for the £20 pack?Steve

stewim41 by • Explorer
  • 470 Views
  • 2 replies
  • 1 Helpful

Pa

My payment has been refused as your system says my Mastercard is not registered to my ee pay as you go account. I have checked on my ee and it is registered, however it is showing expired even though it does not expire until 2025! Clearly there is a ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12500 Views
  • 0 replies
  • 6 Helpful

Resolved! Change payg pack

Hi!I have to questions:- do I need to stop my current pack and than choose the new one, or just simply choose the new one and it will overwrite the current one?- can I downgrade the pack and go for a cheaper one than I currently have (both has same d...

Resolved! not sure about new phone with old sim

I'm with EE but bought a new phone that I have had to top up when purchased. Can I just put my old SIM in the new phone? Do I keep my old number, what happens to credit on existing credit and new credit with the phone?

Deodata by • Contributor
  • 1958 Views
  • 10 replies
  • 4 Helpful

Renew pack early

On payg and have to sometimes renew pack early as run out of data. But beware if you renew the pack early you will lose any bonus data you have accrued. Eg it says the next 10 pound pack renews in x days and will have 23gb data, but if you have run o...

Peterw3 by • Explorer
  • 2303 Views
  • 2 replies
  • 3 Helpful

Cancel a pay as you go SIM

I recently spent a week in the UK where I purchased an EE sim card to use in my iphone.  I have returned to the US and no longer have need of it.  I don't want it to automatically renew.  How can I cancel it?

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