Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

No Internet connection from my annual 20Gb SIM card. 17.8Gb still available

I have a 20gb annual SIM card. I have 17.8Gb space remaining on it. Purchased in June last year so it is still in date. Cannot get on the internet on my IPad 12.9 even though it is showing a fan. 4G selected on the iPad settings. Was working now stop...

Refund

Hi, I have about £18 credit on my phone and was wondering if I can get that refunded back into my account as I set up a rolling direct debit so therefor that money won't get used.Many thanks

pay as you go and contract number

how do i add a pay as you go to my EE account, so i may top up easily

can't top up

Hi, I am trying to top up my line from mobilerecharge.com and from EE's website but EE keeps denying my payment. Does this happen to anyone else?Thanks!

Resolved! Hello, if I change to sim only do you keep the same number

Can not subscribe pack

Hi I went for a holiday for a month and came back a few days ago. I top up my phone £15 and try to subscribe the pack because it not run automatically. But the mobile app keep saying error when I try to subscribe

Data available but internet no working

HelloI don't have a plan but just a monthly top up.I have data available but internet not working. Phone restarted, settings checked, but internet still not working.Any idea how to fix it?thank you

Data only sim advice on PAYG

Hi, looking for advice. I want a data only sim to use on a mobile router whilst on holiday so i can access internet at all times, on a none recurring or cancellable basis. I look on amazon and can get 100gb for £30 but dont seem to be able to get tha...

Cannot buy data

I'm living outside of UK now. My account has 10£ on it however I'm unable to buy any packs or boost my account. Whenever I try to select a pack and top up from credit OR even with card, I get an error message. I do not want to call EE as I'm outside ...

Refund credit

I want to get a credit right now. My SIM was only available for a month, but I charged it without knowing, so I can't use the credit. How can i this?