can't top up

Andrenaje
Investigator
Investigator

‎06-02-2023 10:04 PM

Hi, I am trying to top up my line from mobilerecharge.com and from EE's website but EE keeps denying my payment. Does this happen to anyone else?

Thanks!

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎06-02-2023 11:02 PM

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Andrenaje
Investigator
Investigator
In response to XRaySpeX

‎06-02-2023 11:11 PM

Many thanks for the advice, I have just tried but it didn't work, message
'some errors occurred' keeps showing up.
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Leanne_T
EE Community Support Team
In response to Andrenaje

‎07-02-2023 08:03 AM

Hi @Andrenaje 

Thanks for coming here. 

When was the last time you topped up the account? 

Can you top up if you call 150 and use the automated service? 

Leanne 🙂

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