Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Texts and calls not working

Yesterday I topped up my mobile phone: Number xxxxxxxxx. I haven't used it for quite a while and I think it is in hibernation because it does not allow me to text or call. In this article it says that topping it up will take it out of hibernation. h...

New sim card

My new pay as you go sim card isn't being recognised by my new Nokia 105 phone. Any advise?

Resolved! Subscription packs outside the UK

Do the subscription packs for pay as you go work with the same charges outside of the UK i.e. in Greece?

Resolved! SIM CARD working but cannot receive/send texts and unable to make calls

HiI'm abroad and roaming is on apparently, it was perfectly okay at least till March 2022.Recently just noticed I can't receive/send texts + unable to make calls.I cannot call EE and there is no chat support for EE. Any way this can be fixed?Thanks!

Pack

Trying to buy a pack but getting this - Sorry, we were unable to complete your request right now. Please try again later What to do?

£1 Data Pack Boosts

I have the old £1 Data Pack. I know I haven't done any Free Boosts for several weeks. No idea exactly how long, nor can I find any history. In any case, despite having my £1 charged every week all through December as shown on the 30 day history,...

Resolved! detail of second pack

Hello! I had created my account with the first pack. How can I find the detail of my second pack which I had bought on Dec 2022?

Pay as you go number not recognised

I've got a phone and sim on a contract but decided within 14 days to return the phone but keep the sim as pay-as-you-go since I already switched my phone number from my old provider. It looks like my account was closed but also looks like my number w...

Pay as you go subscription

I've just bought anew top up subscriptions but it won't activate until the old one which is out of data runs out? It says textnow to 150 butits a WiFi box not aphone? So can't text from it

Moving to pay as you go and living abroad

Hello, I have been living abroad since September last year. Before moving I cancelled my monthly contract and moved to pay as you go as I didn't want to keep paying for a service that I no longer needed but wanted to keep my number. I was told by the...