Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE voucher not working on app

Just a voucher is not working but you can usually play with your mobile even Costco is disappeared

Resolved! How do i buy a subscription using my existing credit

In the my ee app, when buying a subscription pack, i want to use up my credit first , but it tries to use my card. How do i do this.

Resolved! I can't top up my account! ask соmfirmation

asks for confirmation

Retrieve my mobile number after i lost my number

Dear, I lost my EE mobile number because i did not use it for long time due to wokring oversea. however how can i retrieve my mobile number since I need to use it now i am going to back to UK. Thank you

Resolved! EE SIM card with single use 30 days data/texts/calls package PAYG (no renewal)

Hello everyone,I need to buy an EE SIM card preloaded with a one-time allowance of data, texts & calls to pop into my phone just for while I'm on holiday (£10 or £15). I need it NOT to renew after 30 days and NOT to become my permanent number. I've o...

Resolved! my phone says i'm not registered on network

I've turned phone on & off. I've removed sim & tried it in another phone but it still says the same. I'm on pay as you go & according to the online account i have £9.26 credit balance. I'm getting a message along the top of my phone saying emergen...

Renewing PayG pack abroad

Hello,I'm currently out of the country. My last PayG pack expired a couple months ago. I just topped up my active EE account and tried to purchase a pack. I've texted 150 (and do get replies) but no indication the pack has activated. MYEE account ...

Re: Pack

I’m trying to add a new 120gb data connected sim to my re account so I can monitor usage. I have had 2 already and this is my 3rd but can’t remember what I did last timehow do I do that? it’s in a 4G router so can’t receive texts sent to it until re...

Re: I want my pay as I go back

How do i select pay as you plan from monthly plans?

Resolved! Come back to my old pack

I want to come back to my old pack for 10 pounds per month with 20 gb of data. Because I didn't understand that my new package wil has only 1 gb of data and I didn't know that I will need to change my phone number. How I can return to my old pack?