EU Roaming - 24 hour packs

[jkingsbury1]

Hi,

So I have paid £2.50 to use my UK allowances in the EU for 24 hours. At the end of the 24hrs you receive a text message advising that the period has ended so you can renew. However I have noticed that EE also take an additional fee from your PAYG credit in the interim period whilst you are buying a new pack.

What a con.

[Christopher_G]

Hi @jkingsbury1 

Welcome to the community.

How much was your credit reduced by?

Chris

[jkingsbury1]

Each time I renew a 24 hour EU roaming back you are taking an additional 60p from my PAYG credit.

Please reimburse me ASAP or I will take this further.

[jkingsbury1]

Each time I renew a 24 hour EU roaming back EE are taking an additional 60p from my PAYG credit.

They falsely advertised the price of a 24 hour roaming pass as £2.50, when in fact £3.10 is being charged...

[jkingsbury1]

Each time I renew a 24 hour EU roaming back EE are taking an additional 60p from my PAYG credit.

Advertised as £2.50 for 24 hours but charging £3.10

[jkingsbury1]

Orange Travel eSIM is fab with >100Mbps download speed

[Leanne_T]

Hi @jkingsbury1 

Please get in touch with our mobile care team and they will get this looked into for you. 

Leanne.

[Christopher_G]

I'm sorry to hear that, @jkingsbury1. We don't have access to your account here in the community. I suggest speaking to our Mobile Care team so they can look into this and find out what's happening.

Chris