Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Refund credit

Even though my sim card didn't work, I loaded £5 credit. I want a refund to my credit card. How can I do that?

SIM be cut off

HiI forgot to pay the bill and now SIM is be cut off.it's saying no service I can't make or receive calls or texts I tried the fast top up page but it's not accepting the numberThey said there is a bug in fast top up pageI don't know what to do I ne...

Missed my top up day

I got the date wrong and did not top up in time for my package to renew, what do I do?

Top up hasn't gone on

I put a top up voucher on my phone on the 21/12/2022 to carry on with my £15 pack to renew on the 22/12/2022 but it's saying I've got no credit to make calls what can I do

Resolved! No Service SIM card

my SIM saying No Service because I haven't uploaded for 3 months but when I'm tryna make a upload site not recognize my number how I'm gonna turn on again please help

Sim issue - connects to network but can't make/receive calls or SMS

I live between Sweden and UK, and have a prepaid EE sim card that I used to use as my main one. During the whole covid shenanigans when I was stuck In Sweden I got a Swedish phone number as my primary but still use the EE one as a secondary sim and s...

Need help finding out where my credit has gone

I recharged my account with 10 pounds and subscribed to a package of 5 pounds, but I did not find the remaining 5 pounds

Resolved! EU roaming on a PAYG £10 Data Pack?

Hello. I've had a SIM-only £10 pay-as-you-go Data Pack since Nov 2019. I will be travelling in two weeks' time to the EU, just a 5-day trip. Could you tell me, please, if my Data Pack allowance will allow me to send/receive text messages and Whats...

Can’t receive or make calls

I have £15 on my Ee credit but can’t receive or make calls. When trying to call it says call failed. Can anyone help please it has been like this for a few days now.

Free data boost

Hi, Is there a limit to free data boosts? I always choose data and now I have a massive list that says pending boost. What can I do? Thanks! M