Change of card details

katiecockers · ‎18-08-2023

So I received a new bank card and of course, the usual kerfuffle ensued... To update the card details on my ee account I wound up removing my old card, topping up with my new one, ticking the box that asks if you wish to save your card details and then I was able to access the account to restart the subscription which means I have paid twice- can I get the original top up back??

XRaySpeX · ‎18-08-2023

Is this on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

katiecockers · ‎18-08-2023

PAYG

XRaySpeX · ‎18-08-2023

@katiecockers : It was unnecessary to restart the pack. Once you topped up with the card the pack would've auto renewed anyway.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

katiecockers · ‎18-08-2023

It didn't give me any instructions unfortunately

Leanne_T · ‎18-08-2023

Hi @katiecockers

To discuss the extra payment, please call us on 150 and the team will see what they can do to help 🙂

Leanne.