17-08-2023 10:17 AM
Hi,
So I have paid £2.50 to use my UK allowances in the EU for 24 hours. At the end of the 24hrs you receive a text message advising that the period has ended so you can renew. However I have noticed that EE also take an additional fee from your PAYG credit in the interim period whilst you are buying a new pack.
What a con.
17-08-2023 01:04 PM
18-08-2023 10:27 AM
Each time I renew a 24 hour EU roaming back you are taking an additional 60p from my PAYG credit.
Please reimburse me ASAP or I will take this further.
18-08-2023 10:29 AM
Each time I renew a 24 hour EU roaming back EE are taking an additional 60p from my PAYG credit.
They falsely advertised the price of a 24 hour roaming pass as £2.50, when in fact £3.10 is being charged...
18-08-2023 10:32 AM - edited 18-08-2023 10:33 AM
Each time I renew a 24 hour EU roaming back EE are taking an additional 60p from my PAYG credit.
Advertised as £2.50 for 24 hours but charging £3.10
18-08-2023 10:33 AM
Orange Travel eSIM is fab with >100Mbps download speed
18-08-2023 11:13 AM - edited 18-08-2023 11:14 AM
Hi @jkingsbury1
Please get in touch with our mobile care team and they will get this looked into for you.
Leanne.
18-08-2023 11:48 AM
I'm sorry to hear that, @jkingsbury1. We don't have access to your account here in the community. I suggest speaking to our Mobile Care team so they can look into this and find out what's happening.
Chris